Privacy Policy

This Privacy Policy explains how Metric Air Limited (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit or use our website metricairlimited.com (the “Website”) or otherwise interact with us. By using the Website or providing information to us, you agree to the terms described below.

1. Information We Collect

We may collect the following categories of information depending on how you interact with the Website:

  • Identifiers: name, email address, postal address, IP address, account identifiers, and other contact details.
  • Contact and transactional data: records of orders, requests for services, invoices, and related communications.
  • Online and usage information: pages visited, device and browser information, referral and search terms, date/time stamps, and other analytics data.
  • Other information you provide: messages, support requests, form submissions, and any other information you choose to send us.

2. How We Collect Information

We collect personal information in two primary ways:

  • Directly from you: when you fill out forms, contact us by email, make purchases, subscribe to communications, or otherwise provide information voluntarily.
  • Automatically: via cookies, web server logs, analytics tools, and other technologies when you use the Website.

3. Cookies and Similar Technologies

We and our third-party service providers may use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with the Website. These technologies help us:

  • Enable essential site functionality;
  • Remember preferences and settings;
  • Analyze and improve site performance and user experience;
  • Provide personalized content and marketing (where permitted).

You can manage or disable cookies through your browser settings, but some features of the Website may not function correctly if cookies are disabled.

4. How We Use Your Information

We use personal information for purposes including, but not limited to:

  • Providing, operating and improving the Website and our services;
  • Responding to inquiries, providing customer support, and processing transactions;
  • Sending administrative messages, security alerts and, where you have consented, marketing communications;
  • Detecting and preventing fraud, abuse, and other harmful activity;
  • Complying with legal obligations and enforcing our terms and policies;
  • Aggregating and anonymizing data for analysis and reporting.

5. Sharing and Disclosure

We will not sell your personal information. We may share personal information with:

  • Our service providers and contractors who perform functions on our behalf (for example, hosting, payment processing, analytics, and customer support);
  • Affiliated companies where applicable;
  • Law enforcement, regulators, or other third parties when required by law or to protect our legal rights, safety, or property;
  • Other parties with your consent or at your direction.

6. Data Security and Retention

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of personal data to help protect it from unauthorized access, disclosure, loss or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

7. Children’s Privacy

The Website is not directed to children under 18. We do not knowingly collect information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

8. Your Choices and Rights

Depending on local law, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict processing, or obtain a copy of your data. You may also have the right to object to certain processing and to request portability of your data. To exercise any rights or if you have questions about your data, contact us at the email below.

If you receive marketing communications from us, you can opt out by following the unsubscribe instructions included in those communications or by contacting us directly at support@metricairlimited.com.

9. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those third parties. Please review the privacy policies of any third-party sites you visit.

10. International Transfers

If you are located outside the country where our servers or service providers operate, your information may be transferred to, stored, and processed in a country other than your country of residence. We will take appropriate measures to protect transferred data in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests concerning this Privacy Policy or our data practices, please contact:

Metric Air Limited
Website: metricairlimited.com
Email: support@metricairlimited.com